Post-Order Support
Know when cancellation, return, replacement, or refund requests may be accepted for wholesale orders placed on JITONEX.
Dealers may cancel eligible orders from their dashboard before shipment, subject to order status.
Once an order is shipped or delivered, cancellation is no longer available through the dealer portal.
Approved cancellations for paid but unshipped orders are reviewed by the JITONEX team before refund processing, if applicable.
Return or replacement requests should be raised promptly with the order reference, delivery details, and clear product photos.
Products must remain unused and in original condition unless the claim relates to transit damage or manufacturing defect.
JITONEX may inspect, verify, or request additional documentation before approving a return or replacement.
Refund eligibility depends on payment status, dispatch stage, product condition, and internal approval.
Approved refunds are processed back through the original payment channel wherever possible.
Shipping, handling, or special-order items may be non-refundable unless explicitly approved by JITONEX.
Share your dealer code or order reference with the JITONEX team for faster support.